Call center agents play a decisive role in any call centre. Ennovate Group Inc. acknowledges; our asset is certified call center. We put in the best customer relationship management (CRM) services. We understand the importance of call center agents training and that the product is good only when those delivering it are good enough to present it as good hence, we train our Telemarketing agents with state of the art interactive training programs developed by International Telemarketing experts, thereby allowing each staff member to benefit from hands-on training prior to dealing with live calls. When it comes to telemarketing services our team is made up of Telemarketing/Telesales experts.

Ennovate Group Inc. firmly believes in the importance of training, learning and benchmarking for achievement of outstanding quality call standards.

Training inputs are imparted to every call center agent on an ongoing basis to maintain enhanced performance levels and individual growth.

Since learning and development is an endless process special attention is paid to the requirements of the candidates in terms of knowledge, skills and attitude.

The following programs and workshop are mandatory for all Associates joining our call center :

Telemarketing skills

• Telemarketing skills

• Listening Skills

• Telephone etiquette's

• Customer relationship management

• Communication and Team Effectiveness

• Team Building/leadership skills

• Time Management

Training is a continuous process that begins with fundamentals and philosophies and expands with e-commerce customer services & e-business solutions. Through customer product knowledge and internet marketing research, we train our call centre staff to get the best results. To this end, emphasis is placed on customer product knowledge and role-playing. We encourage our clients to be involved in the training process, as they can be instrumental in sharing background and real life experiences.