Call center services dealing with clients from within the
country are domestic call center services. Earlier call center
services only scattered the international market but now with
relaxation in the rules governing the use of telecom
infrastructure domestic call center operations are also in boom.
The concept of domestic call center services aroused as the
international call centers serving clients in the night were idle
in the day-time.
Earlier the local consumer were in a bad plight be it in telecom
services, banking industry or Indian railways. They even had to
take a day’s off to pay their bills, book tickets or update their
bank accounts. With the advent of domestic call center services
this is now no more a case.
However the scope of domestic call center services today is
limited to voice based and very little back-office work the time
is not far when it will be dominating the market. Outbound calls
are made for telemarketing, follow-ups of orders and sales, while
inbound calls could be for customer inquiry and complaints or
response calls for a particular marketing campaign.