Call center services dealing with clients from within the country are domestic call center services. Earlier call center services only scattered the international market but now with relaxation in the rules governing the use of telecom infrastructure domestic call center operations are also in boom. The concept of domestic call center services aroused as the international call centers serving clients in the night were idle in the day-time.

Earlier the local consumer were in a bad plight be it in telecom services, banking industry or Indian railways. They even had to take a day’s off to pay their bills, book tickets or update their bank accounts. With the advent of domestic call center services this is now no more a case.

However the scope of domestic call center services today is limited to voice based and very little back-office work the time is not far when it will be dominating the market. Outbound calls are made for telemarketing, follow-ups of orders and sales, while inbound calls could be for customer inquiry and complaints or response calls for a particular marketing campaign.