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Mortgage has become a part of almost all individuals to fulfill
their big requirements of houses, cars and others. Mortgage
processing services cover re-training loan processors, paying
for salaries, vacation, benefits, sick time and workmen’s’
compensation and contract processing.
Mortgage loans are processed to exempt the parent company from the
burden of starting the mortgage-processing unit within the
company. Outsourcing mortgage processing services allows the
parent company to benefit from the experts in the field, who
provide on time services more cost effectively.
The parent company outsourcing the mortgage process services
can make its resources in terms of manpower and infrastructure on
some more productive activity like sales. All the hard work
related to data input, ordering of verifications, disclosing to
borrowers, submission to underwriting, clearing of conditions,
coordination of closing, and the confirmation of funding is done
by the outsourcing company.
Mortgage processing services can be enumerated as follows:
• Loan Origination, Servicing and CRM Vendor evaluation &
recommendation
• Proprietary blue prints for Loan paper/electronic file
management - manage and reduce paper
• Project Management Office and Integration Services
– Origination & Servicing Process reengineering
– Vendor Management (Software, Origination fulfillment,
Fannie/Freddie Real-Trans, Real-EC etc. )
– Define and manage integration roadmap
– Conversion/migration management
– Custom Applications i.e. Reporting app for operations & sales
– Training (Product/Process)
• Proprietary blue print for LOS system integrated with Contact
Center
• Enterprise Mortgage strategy and industry bench marking
assessment
• Origination workflows integrated with an organization Sales,
Marketing, Service & Support
processes and apps
• Mortgage Contact Center Solutions
– Chat
– Inbound/Outbound E-mail Management
– CTI with LOS Strategy and integration
• Vendor Fulfillment Management or Business Partner Interface
Development
• Implementation and integration of Origination and CRM Vendor
apps
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